Templates

Purpose

Templates support structured outbound messages where WhatsApp policy requires pre-approved formats.

Typical use cases

• Transactional updates.
• Service notifications.
• Appointment confirmation and reminders (map appointment_date, appointment_time, and meet_url to Appointment field — these fill from the booking in calendar workflows, not Inbox).

Best practices

• Keep templates concise and clear.
• Align naming with business use cases for easier team adoption.
• WhatsApp variable names can only use lowercase letters, numbers, and underscores ({{appointment_time}}, not {{appointment.time}}).