Run WhatsApp conversations from one place—clear ownership, faster replies, better follow-up.
Wroups: Inbox & Engage gives your team a practical operating system for WhatsApp: shared inbox, contact records, templates, quick replies, workflows, and audience segmentation.
Customers need answers now. Your team needs control.
Wroups: Inbox & Engage helps teams handle WhatsApp with clear ownership, reusable responses, and customer context in one workspace.
- Work every conversation from one inbox instead of scattered phones and chats.
- Keep contact details, tags, custom fields, and conversation history connected.
- Use templates and quick replies to respond consistently while saving team time.
Built for support and growth operations
Organize contacts, segment your audience, and run workflows without losing visibility across teams.
- Centralize incoming conversations so nothing is missed and everyone works from the same queue.
- Route and assign each conversation to the right agent, at the right time, with the right context.
- Use statuses, tags, and segments to keep priorities visible and execution aligned.
Why not simply use WhatsApp directly?
WhatsApp is great for chatting. Wroups is built to run the business operation behind those chats.
- Avoid dependency on one phone or one person with a shared team inbox, assignment, and continuity across shifts.
- Standardize replies with templates and quick replies, and use workflows so opportunities and support requests are not dropped.
- Keep contact history, tags, custom fields, and segments in one place so each reply is faster, more relevant, and easier to measure.
Modules your team can use today
Core tools already available in Wroups to run daily WhatsApp operations with consistency.
Inbox and assignment controls
Manage conversations, ownership, statuses, and follow-up in one place.
Inbox and assignment rules
Route by intent, priority, or customer type so the right owner receives the right conversation.
Full conversation context
Keep history, customer profile, and account state in one place to avoid repeated questions.
Templates and quick replies
Use approved templates and saved replies to improve consistency and speed.
Audience structure
Organize contacts with custom fields, tags, and segments for better prioritization.
Workflow builder
Create and manage workflow definitions to support repeatable operational flows.
Built for high-velocity teams
Trusted by support and growth leaders
Teams use Wroups: Inbox & Engage to centralize WhatsApp operations and improve execution quality.
Launch Wroups: Inbox & Engage this week
If your team handles customer conversations on WhatsApp every day, Wroups helps you run that operation with more clarity and control.