What's New
This page highlights product capabilities that are live in Wroups: Inbox + Engage.
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Calendars and AI appointment scheduling
Connect Google Calendar, publish booking calendars with public links, and let AI agents check availability and book for the current contact.
Knowledge tables
Upload CSV lookup tables and attach them to agents for structured answers (prices, SKUs, service lists).
AI agents for messaging teams
Configure OpenAI-powered agents with your own API key. Agents can reply inbound on WhatsApp, use tools (tags, pipeline moves, escalate to human, appointments), and run from workflows.
- AI Agents
- Credentials live under Settings → AI
Billing and subscription management
View usage for the current period, upgrade plans, and open the Stripe Customer Portal for invoices and payment methods.
Contact pipelines (kanban)
Build stage-based journeys for contacts, drag cards on a board, and trigger workflows when contacts enter a stage.
Email for workflows and reminders
Connect email delivery and reusable templates for multi-channel sends, including calendar reminder workflows.
Already core for daily ops
- Shared inbox and conversation status management
- Contacts, custom fields, tags, and segments
- WhatsApp templates and saved replies
- Workflow and segment builders
- WhatsApp connection onboarding and sync
Why this matters
The focus stays the same: help teams resolve customer requests faster, with ownership, automation, scheduling, and AI that escalate to humans when it counts.