Workflows
Build and manage workflow definitions for repeatable operations.
Purpose
Workflows helps teams define repeatable flows and keep operational logic centralized.
Typical use cases
- Standardize operational playbooks for your team.
- Structure recurring follow-up flows.
- Maintain draft, active, and archived workflow versions.
- Keep workflow ownership and iteration visible.
Best practices
- Start with the top 3 repetitive intents.
- Name workflows by business outcome, not technical logic.
- Review active workflows weekly and archive outdated flows.