Inbox
Central workspace for incoming conversations, ownership, and resolution.
Purpose
Inbox is where your team handles live customer conversations with full context.
What you can do
- View and manage active conversations.
- Assign conversations to the right owner.
- Track status and follow-up needs.
- Keep internal coordination clear during handoffs.
Best practices
- Assign ownership quickly to avoid response delays.
- Use tags and notes consistently.
- Escalate with context instead of restarting the conversation.