Connect email delivery and manage reusable templates for workflows and outreach.
Purpose
Email lets workflows (and other send steps) deliver messages outside WhatsApp — useful for calendar reminders, confirmations, and multi-channel follow-up.
What you can do
- Connect delivery credentials under Settings → Email (for example Resend or SMTP, depending on your workspace setup).
- Create reusable templates under Email templates (publish before using them in sends).
- Use email as a send channel in workflows, including calendar reminder flows.
Quick start
- Open Settings → Email and connect a working provider.
- Create and publish at least one template in Email templates.
- In a workflow send step (or a calendar Reminders example), choose email and select the template.
- Send a test to yourself before routing customer traffic.
Notes
- Public booking does not auto-send a confirmation email by itself — use workflows if you want email confirmation or reminders.
- WhatsApp remains the primary channel for most Inbox + Engage teams; email is complementary.