Connect & Status
Connect your WhatsApp channel via guided setup and monitor readiness.
Purpose
This module connects your WhatsApp Business number to Wroups and shows whether the channel is ready for inbound and outbound messaging.
Wroups owns the inbox, contacts, workflows, and product logic. WhatsApp transport and hosted onboarding are handled through our Kapso integration.
Connect flow (what happens)
- Sign in and open Onboarding → WhatsApp (or Settings → WhatsApp).
- Click Connect WhatsApp.
- Wroups creates a setup link and redirects you to the hosted WhatsApp onboarding.
- Complete the Meta / WhatsApp Business steps in that flow.
- You return to Wroups; the app stores phone number and account identifiers and registers webhooks.
- Confirm connection status shows ready before inviting your full team.
What you can check
- Whether a business number is connected.
- Display phone number and connection health.
- Readiness for inbound messages and outbound template sends.
After connecting
- Approve or sync WhatsApp templates you need for outbound notifications.
- Add saved replies for common support answers.
- Invite teammates and assign inbox ownership.
- Optionally sync historical conversations if your workspace offers sync utilities.
Troubleshooting
- Setup did not start — confirm WhatsApp setup is enabled for your environment and try again from
/onboarding/whatsapp. - Returned with an error — retry Connect WhatsApp; if it persists, check that the business number is available for WhatsApp Business API use.
- Connected but no inbound — verify connection status, then send a test message from a personal phone to the business number.
- After Meta or number changes — re-check status in Settings before relying on automation.
Best practices
- Finish connect + a successful test message before go-live.
- Re-check status after account ownership or integration changes.
- Keep template approvals current so workflows that send outbound messages do not stall.