AI first response — without losing human control

About 80% of what lands on WhatsApp is repetitive. The other 20% is where you win or lose the customer.

AI agents in Wroups tackle that 80% — with your OpenAI key — and leave the 20% to humans.

What the agent should do

• Greet and classify intent.
• Answer FAQs from knowledge tables.
• Offer slots and book if it has calendar tools.
• Tag or move pipeline with an allowlist.
• Escalate to a human when there’s anger, negotiation, or doubt.

What it shouldn’t

• Invent prices or policies.
• Close sensitive sales without review.
• Keep talking once the team has taken the thread (in Wroups, inbound AI pauses on escalate).

Short setup

1. Settings → AI → OpenAI credential.
2. Create an agent, clear prompt, minimal tools.
3. Enable inbound WhatsApp or use it in a workflow.
4. Measure: % resolved without a human, FRT, escalations.

Guide: AI agents.

Try Inbox + Engage.